Effective Date: March 24, 2021
"Vera Bradley," "Vera Bradley Designs, Inc.," its other brand names and its logos are trademarks of Vera Bradley. These trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without the prior written permission of Vera Bradley. The use or misuse of any of these marks or other information is strictly prohibited.
Limitation of Warranty and Damages
The information on the Site is provided "as is" and without warranties of any kind, either expressed or implied, including all warranties of merchantability and fitness for a particular purpose. Vera Bradley makes no representations or warranties about the accuracy, completeness, or suitability of any of the material on this Site. Vera Bradley makes no warranty that the Site will be available, uninterrupted, error-free, or free of viruses or other harmful components. Vera Bradley further makes no warranty that you will achieve successful results from following any instructions or directions on the Site.
The foregoing also applies to any information in any website hyperlinked to this Site. Such links are provided for your reference only. Vera Bradley does not control such third party sites and is not responsible for the content of or any products or services offered on those sites. The material could contain inaccuracies or be outdated.
In no event will Vera Bradley be liable to any person for any damages of any kind, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising out of or in connection with the Site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Vera Bradley, or representatives thereof, are advised of the possibility of such damages, losses or expenses.
The products on the Site are presented with the greatest. If, in spite of all the care taken by Vera Bradley, there are inaccuracies in the presentation on the Site, Vera Bradley shall in no event incur any liability therefor. Vera Bradley does not warrant that item descriptions or other content of the Site is accurate, complete, reliable, current, or error-free. If a product offered on the Site is not as described, your sole remedy is to return it in unused condition for a refund.
Photographs illustrating the items for sale are not included within the scope of the contract. They have solely an indicative value, given the alterations that may occur as a result of their uploading onto the site.
Prices are firm and final. They are expressed in the currency of the country the customer selects. Vera Bradley reserves the right to modify prices at any time, without notice and without any other formality except to incorporate the modifications into the Site, but items ordered are invoiced at the price in effect on the day of the order. Despite our best efforts, a small number of the items on the Site may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Vera Bradley reserves the right to limit quantities. All applicable taxes, plus international delivery costs and fees and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination country are indicated on the summary of the order before its final approval by you. We encourage you to print and maintain a copy of your purchase order for your records.
Vera Bradley has an agreement with Global-e to make Vera Bradley’s merchandise available to you for purchase from, and delivered by, Global-e. Upon checkout, the merchandise will be transferred to Global-e for delivery as provided for below.
Browsing for products is done on the Site. A guided search or navigation of categories allows you to find a selection of items from Vera Bradley 's collection on the Site and then to make your choice of products from this selection. Vera Bradley checks that the items selected are actually available; in addition, to avoid two simultaneous orders for the same item, Vera Bradley verifies, at the time of the approval of the order, the precise availability of the items chosen and sets them aside.
You place the order for selected products by using the checkout ordering process. This involves selecting the products, placing them in the shopping cart on the Site and transmitting the order by clicking on the 'pay and place order' button (or similar button) at checkout. This process permits you to check and amend any errors before placing an order by using the "back" button. Any order, whether modified or not, must receive final approval on the part of the customer. By placing an order via the checkout, you acknowledge that the seller is Global-e and not Vera Bradley, and that upon successful verification by Global-e of your order and payment information, Global-e will buy the merchandise from Vera Bradley and resell it to you in accordance with Global-e’s Terms of Sale.
To properly serve all customers, Vera Bradley reserves the right to limit quantities of any item(s) purchased. Vera Bradley further reserves the right to cancel any order or multiple orders for any reason and will not charge customer if the order is cancelled.
Commercial use of the Vera Bradley Site is expressly prohibited. Vera Bradley reserves the right to cancel any orders that it determines in its sole discretion are made for commercial resale purposes.
Items will be delivered by DHL. Any delivery times provided on the Site are estimates only. Exceeding these times shall in no event be held against Vera Bradley or give rise to any cancellation of the contract or to any indemnity whatsoever for damages and interest. The risk of loss and title for such items are in accordance with the Global-e Terms of Sale.
RETURN & CANCELLATION POLICY
For all returns and cancellations, please see the Global-e Terms of Sale.
If you submit information to us or post information or materials to the Site, excluding financial information, but including any comments, remarks, suggestions, ideas, notes, drawings, graphics, video or other media materials, concepts or other information (collectively, the "Submitted Information"), you are giving the Submitted Information to Vera Bradley free of charge, and the Submitted Information will be treated as non-confidential and non-proprietary and may be used by Vera Bradley for any purpose, without your consent or any compensation to you or anyone else. This is true whether you submit such information to us by email, through a form on the Site, on a public forum, or in any other manner. Submitted Information may be readily viewed by Vera Bradley and the general public.
You grant Vera Bradley a royalty-free, perpetual, irrevocable, and fully sub-licensable right to use such Submitted Information throughout the world in any media for any purpose. You further grant Vera Bradley and our sub-licensees the right to use the name that you submit with the Submitted Information. You waive any rights you may have in modifications or alterations to your Submitted Information. In addition, you hereby waive all moral rights you may have in the Submitted Information.
If you believe that any Submitted Information has been used on the Site in a manner that violates an intellectual property right or other proprietary right, please contact us at email@example.com. You will not submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law or seek to exploit or harm children. You are solely responsible for any material you submit to us. You represent and warrant that you own or otherwise have rights to use the Submitted Information; that the same is accurate; and that use of the Submitted Information will not cause injury to any person or entity. You will not submit any material which contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Vera Bradley Site or any connected network, or otherwise interferes with any person's or entity's use or enjoyment of the Vera Bradley Site. You further agree to defend and indemnify Vera Bradley for any breach of this agreement.
Vera Bradley does not endorse opinions submitted to our public forums. In addition, the public forums are for noncommercial use. You agree not to use any public forum for commercial solicitations or advertising or to promote websites or entities that are competitive with Vera Bradley. While we may not review, monitor, filter or edit every message posted by our visitors, we reserve the right to edit or delete messages in our sole discretion.
Through your usage of the Site, you may submit and/or Vera Bradley may gather and track your page views, how you came to visit the site, and length of time viewing pages. Vera Bradley is free to use such information for internal studies and analysis.
PROCEDURE FOR ALLEGING COPYRIGHT INFRINGEMENT
If you are a copyright owner and believe infringing use of your content is on our Service, or you are a User that has received notice that you have posted allegedly copyright infringing content on our Service, please see below:
1. DMCA Notice. Vera Bradley asks our users to respect the intellectual property rights of others. It is our policy to respond appropriately to clear notices of alleged copyright infringement, as set forth more fully below. In Vera Bradley’s sole discretion, Vera Bradley may remove content that may be infringing on another person’s intellectual property rights with or without notice to the potential infringer. In accordance with the U.S. Digital Millennium Copyright Act (“DMCA”) and other applicable law, Vera Bradley has adopted a policy of terminating, in appropriate circumstances, users who are deemed to be repeat infringers.
2. If we remove or disable access in response to a DMCA Copyright Infringement Notice, we will make a good faith attempt to contact the owner or administrator of the affected content so that they may make a counter-notification. If you own a copyright in a work (or represent such a copyright owner) and believe that your (or such owner’s) copyright in that work has been infringed by an improper posting or distribution of it via the Service, then you may send us a written notice that includes all of the following:
12420 Stonebridge Road
Roanoke, IN 46783
Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.
If we receive a DMCA Counter-Notification, then we may replace the material that we removed (or stop disabling access to it) in not less than ten (10) and not more than fourteen (14) business days following receipt of the DMCA Counter-Notification. However, we will not do this if we first receive notice at the addresses above that the party who sent us the DMCA Copyright Infringement Notice has filed a lawsuit asking a court for an order restraining the person who provided the material from engaging in infringing activity relating to the material on the Service. You should also be aware that we may forward the Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice.
PROCEDURE FOR ALLEGING INFRINGEMENT OF OTHER INTELLECTUAL PROPERTY
If you own intellectual property other than copyrights and believe that your intellectual property has been infringed by an improper posting or distribution of it via the Service, then you may send us a written notice to the addresses set forth above that includes all of the following:
We will act on such notices in our sole discretion, as permitted by applicable law. Any user of the Service that fails to respond satisfactorily to Vera Bradley with regard to any such notice is subject to suspension or termination. We may send the information that you provide in your notice to the person who provided the allegedly infringing material.
REGISTRATION AND ONLINE STORE
This Site may also feature online shopping and paid memberships. You must be 18 years of age or older to participate in such activities. By ordering a product or service on the Vera Bradley Site, you represent that you are 18 years of age or older.
THIRD-PARTY SERVICES AND ADVERTISEMENTS; DEALINGS WITH THIRD PARTIES; THIRD-PARTY CONTENT AND SITES; ADVERTISEMENTS
The Service may contain third party plug-ins, applications, ads, tools and/or other content, and/or links to or from third-party websites or other services that are not owned, controlled or operated by Vera Bradley, including services operated by advertisers, licensors, licensees, and certain other third parties who may have business relationships with Vera Bradley (collectively, “Third-Party Services”). We may also host our content, apps, and tools on Third-Party Services. Vera Bradley may have no or limited control over the content, operations, policies, terms, or other elements of Third-Party Services, and does not assume any obligation to review them. Vera Bradley does not necessarily review, endorse, approve, or sponsor any Third-Party Services, or any third-party content, advertising, information, materials, products, services, or other items. Furthermore, Vera Bradley is not responsible for the quality or delivery of the products or services offered, accessed, obtained by or advertised at such Third-Party Services.
AS PERMITTED BY APPLICABLE LAW, Vera Bradley WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR SPECIAL LOSS, OR OTHER DAMAGE, WHETHER ARISING FROM NEGLIGENCE, BREACH OF CONTRACT, DEFAMATION, INFRINGEMENT OF COPYRIGHT, OR OTHER INTELLECTUAL PROPERTY RIGHTS, CAUSED BY THE EXHIBITION, DISTRIBUTION, OR EXPLOITATION OF ANY INFORMATION OR CONTENT CONTAINED WITHIN, OR OTHERWISE ARISING OUT OF THE USE OF, THESE THIRD-PARTY SERVICES.
Any interactions, correspondence, transactions, or dealings you have with any third parties found on or through the Service (including on or via Third-Party Services or advertisements) are solely between you and the third party (including issues related to the content of third-party advertisements, payments, delivery of goods, warranties (including product warranties), privacy and data security, and the like). As permitted by applicable law, Vera Bradley disclaims all liability in connection therewith.
TERMINATION OF THIS AGREEMENT
Vera Bradley may terminate this agreement at any time, without notice to you, if it believes, in its sole judgment, that you have breached or may breach any term or condition of this agreement, or it may terminate this agreement for its convenience. You may terminate this agreement at any time by destroying all materials received from the Site and ceasing to use the Site.
IN THE EVENT OF A DISPUTE, YOU OR VERA BRADLEY MUST GIVE THE OTHER A NOTICE OF DISPUTE, WHICH IS A WRITTEN STATEMENT THAT SETS FORTH THE NAME, ADDRESS AND CONTACT INFORMATION OF THE PARTY GIVING IT, THE FACTS GIVING RISE TO THE DISPUTE, AND THE RELIEF REQUESTED. YOU MUST SEND ANY NOTICE OF DISPUTE TO VERA BRADLEY, 12420 STONEBRIDGE ROAD, ROANOKE, IN USA 46783 (ATTN: OFFICE OF THE GENERAL COUNSEL) (DISPUTE NOTICE). YOU AND VERA BRADLEY WILL ATTEMPT TO RESOLVE ANY DISPUTE THROUGH INFORMAL NEGOTIATION WITHIN 60 DAYS FROM THE DATE THE NOTICE OF DISPUTE IS SENT. AFTER 60 DAYS, YOU OR VERA BRADLEY MAY COMMENCE ARBITRATION.
THE ARBITRATION WILL BE CONDUCTED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS RULES, INCLUDING THE AAA'S SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. THE AAA'S RULES ARE AVAILABLE AT WWW.ADR.ORG OR BY CALLING 1-800-778-7879. PAYMENT OF ALL FILING, ADMINISTRATION AND ARBITRATOR FEES (“ARBITRATION FEES”) WILL BE GOVERNED BY THE AAA'S RULES. YOU AGREE TO COMMENCE ARBITRATION ONLY IN YOUR COUNTY OF RESIDENCE, OR IF YOU RESIDE OUTSIDE OF THE U.S., ALLEN COUNTY INDIANA. WE WILL REIMBURSE TO YOU ARBITRATION FEES YOU PAID FOR CLAIMS TOTALING LESS THAN $10,000 UNLESS THE ARBITRATOR DETERMINES THE CLAIMS ARE FRIVOLOUS. VERA BRADLEY WILL NOT SEEK ATTORNEYS’ FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THE CLAIMS ARE FRIVOLOUS. YOU MAY CHOOSE TO HAVE THE ARBITRATION CONDUCTED BY TELEPHONE, BASED ON WRITTEN SUBMISSION, OR IN PERSON BY FOLLOWING THE AAA RULES. IN A DISPUTE INVOLVING $10,000 OR LESS, ANY HEARING WILL BE TELEPHONIC UNLESS THE ARBITRATOR FINDS GOOD CAUSE TO HOLD AN IN-PERSON HEARING INSTEAD. THE ARBITRATOR MAY AWARD THE SAME DAMAGES TO YOU INDIVIDUALLY AS A COURT COULD.
YOU AGREE THAT THE MAKING OF CLAIMS OR RESOLUTION OF DISPUTES PURSUANT TO THIS AGREEMENT SHALL BE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL DISPUTES WILL BE RESOLVED INDIVIDUALLY IN THE FORUM DESIGNATED IN THIS SECTION, WITHOUT RESORT TO ANY FORM OF CLASS ACTION.
TO THE EXTENT PERMITTED BY LAW, ANY DISPUTE TO WHICH THIS SECTION APPLIES MUST BE FILED WITHIN ONE YEAR IN ARBITRATION WITH THE AAA. THE ONE-YEAR PERIOD BEGINS WHEN THE CLAIM OR NOTICE OF DISPUTE COULD FIRST BE FILED. IF SUCH A DISPUTE IS NOT FILED WITHIN ONE YEAR, IT IS PERMANENTLY BARRED.
IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.
Any questions may be directed to:
Vera Bradley Customer Service
12420 Stonebridge Road
Roanoke, IN 46783